Order #1012 marked shipped without tracking
Potential exposure
UNKNOWN
Verified loss
—
Confidence
high 90%
Why?
- Commerce status is fulfilled
- No tracking event
- Warehouse webhook failed then never retried
What happened
The order is fulfilled in shopify but there is no carrier tracking and no successful warehouse ship event.
Why we think this happened
Warehouse webhook returned HTTP 500. Retry did not complete. Customer-facing status drifted from physical truth.
Calculation
Money at risk is UNKNOWN — no proven lost package, no proven refund.
IF fulfilled AND tracking IS NULL AND no ITEM_SHIPPED success THEN anomaly (money = UNKNOWN)
Evidence
Marked shipped · shopify · ful_SO-1012
tracking=null
Timeline
2026-08-23 16:07:00 UTC
Order created
shopify · #1012
2026-09-01 10:16:00 UTC
Warehouse webhook sent
warehouse · fulfillment.created
2026-09-01 10:16:04 UTC
Webhook failed
warehouse · HTTP 500
2026-09-01 10:23:00 UTC
Retry not confirmed
axiotra · No ITEM_SHIPPED success
Recommended action
Retry the warehouse read. If the parcel exists, attach tracking. If not, investigate before any refund.
Autopilot eligibility: eligible for recommend / retry
Money at risk: UNKNOWN — insufficient valuation inputs.